Privacy Policy of TIAA Financial Services
Effective Date: October 26, 2023
TIAA Financial Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website tiaafinancialservices.com, use our services, or otherwise interact with us. Located at 225 W Wacker Drive, Suite 1700, Chicago, IL 60606, we are dedicated to providing transparent and secure financial solutions to our clients in Chicago, Illinois, and beyond. Our Data Protection Officer, Ms. Eleanor Vance, can be reached at privacy@tiaafinancialservices.com.
Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes your name, address, email address, phone number, date of birth, Social Security number, financial information (such as income, assets, and investment history), and any other information you provide to us.
- Device Information: We collect information about the devices you use to access our website, including IP addresses, browser type, operating system, device identifiers, and mobile network information.
- Usage Data: We collect information about your interactions with our website, such as the pages you visit, the links you click, and the time you spend on our site.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior. Please see our Cookies Policy for more details.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and improve our services.
- To personalize your experience on our website.
- To communicate with you about your account and our services.
- To process your transactions and manage your investments.
- To comply with legal and regulatory requirements.
- To detect, prevent, and address fraud and other illegal activities.
- To conduct research and analysis.
- For marketing purposes, with your consent where required.
Disclosure of Your Information
We may disclose your personal information to the following categories of recipients:
- Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, data analytics providers, and marketing agencies. We ensure these providers are contractually obligated to protect your information.
- Affiliates: We may share information with our affiliates for business purposes, such as providing customer support and marketing our services.
- Legal Authorities: We may disclose information to law enforcement agencies, government officials, or other third parties when required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties when you provide your consent.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information transmitted online.
- Implementing physical, technical, and administrative safeguards to protect your data.
- Regularly reviewing our security procedures and systems.
- Training our employees on data security best practices.
Despite our efforts, no security system is impenetrable. We cannot guarantee the absolute security of your personal information.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:
- To personalize your experience.
- To analyze website traffic.
- To serve targeted advertisements.
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. For more information, please see our Cookies Policy.
Your Rights
You have certain rights regarding your personal information, including:
- The Right to Access: You have the right to request access to the personal information we hold about you.
- The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- The Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- The Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
- The Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- The Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
To exercise these rights, please contact our Data Protection Officer at privacy@tiaafinancialservices.com or call us at 312-555-0100. We will respond to your request within a reasonable timeframe.
Third-Party Websites
Our website may contain links to third-party websites that are not controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove the information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
TIAA Financial Services
225 W Wacker Drive, Suite 1700
Chicago, IL 60606
Phone: 312-555-0100
Email: privacy@tiaafinancialservices.com