TIAA Financial Services is committed to ensuring digital accessibility for everyone. We are continually improving the user experience for all visitors, and applying the relevant accessibility standards. This statement describes our ongoing efforts to provide an inclusive online experience.
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. TIAA Financial Services is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
TIAA Financial Services takes the following measures to ensure accessibility of our website:
Our website is designed to be compatible with assistive technologies, including but not limited to:
We regularly test our website with these technologies to ensure optimal performance.
All interactive elements on our website are navigable using a keyboard. Users can tab through links, forms, and other controls without requiring a mouse. We have ensured that focus indicators are clearly visible to assist keyboard users.
We have carefully selected color palettes to ensure sufficient contrast between text and background colors. This helps users with low vision to easily read and understand the content. We strive to maintain a contrast ratio of at least 4.5:1 for normal text and 3:1 for large text, as recommended by WCAG guidelines.
All images on our website include descriptive alternative text (alt text). This text provides a textual alternative for images, allowing users who are blind or visually impaired to understand the content and purpose of the image. Decorative images may have null alt attributes (alt="") to indicate that they do not convey meaningful information.
We strive to provide captions and transcripts for all video and audio content on our website. This ensures that individuals who are deaf or hard of hearing can access the information presented in these formats. We are continuously working to improve the accuracy and timeliness of our captions and transcripts.
We are aware of some areas on our website that require further improvement to fully comply with WCAG 2.1 level AA. These areas include:
We are actively working to address these issues and expect to have them resolved in the near future.
Our website may contain content provided by third parties, such as advertisements or embedded videos. While we make every effort to ensure the accessibility of this content, we cannot guarantee that it will fully comply with our accessibility standards. We encourage third-party content providers to adhere to WCAG guidelines.
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
We will do our best to respond to your feedback within five business days.
If you are not satisfied with our response to your accessibility feedback, you may file a formal complaint with our compliance department:
For accessibility-related inquiries, please contact our dedicated accessibility support team:
Elena Rodriguez, Accessibility Coordinator
Email: erodriguez@tiaafinancialservices.com
Phone: (312) 555-0102
This statement was updated on October 26, 2023.
This accessibility statement is intended to provide information about our efforts to ensure the accessibility of our website. It is not a guarantee of accessibility, and we cannot ensure that our website will be accessible to all users in all situations. We are committed to continuous improvement and will continue to update this statement as needed.